The following issues are related to processing and rendering reports.
The Report Data Service (RDS) cannot bring report elements into a Microsoft Office document. Some combinations of text and images are beyond the scope of the target application.
To resolve this problem, evaluate the report and attempt to simplify the content requirements so that Cognos 8 Go! Office can render the report.
While attempting to import all or part of a large report, the application attempts to open the entire report. A provisional governor limit is in place to restrict the size of report output allowed and might result in an error (even if you are trying to import only part of a report).
To resolve this problem, you can adjust the size limit for report data by changing the Governor limit setting.
Start Cognos Connection.
In the upper-right corner, click Launch, Cognos Administration.
On the Status tab, click System.
In the upper-left corner of the Scorecard pane, click the arrow to view the Change view menu. Click Services, and then click Report Data.
Click the arrow next to ReportDataService to view the Action menu, and then click Set Properties.
Click the Settings tab.
In the Value column, change the number for Governor limit (MB), and then click OK.
The Cognos Report Data Service (RDS) manages the transfer of report data between Cognos 8 and applications that consume the data, such as Cognos 8 Go! Office.
To resolve this problem, restart RDS. RDS restarts when the Cognos 8 service is restarted.
In a browser, connect to Cognos 8 as an administrator.
In Cognos Connection, in the upper-right corner, click Launch, Cognos Administration.
On the Status tab, click System.
In the upper-left corner of the Scorecard pane, click the arrow to view the Change View menu. Click Services, and then Report Data.
With the Report Data service displayed, click the arrow to view the Actions menu next to the service, and then click Start.
If RDS fails to start, or if Cognos 8 is not responding, start Cognos Configuration.
Choose whether to start or restart Cognos 8.
If Cognos 8 is not running, click Start.
If Cognos 8 is running, click Restart.
Cognos 8 Go! Office is functioning normally, but charts and images are missing. The client machine, which is running Cognos 8 Go! Office, cannot connect to the gateway URL as configured in Cognos 8. This may be because it is behind a firewall, the hostname/DNS is not known to this client machine, or the client machine has proxy issues.
To resolve the connectivity issues, work with your system administrator.
Multiple images in a cell cannot be rendered.
The solution is to reauthor the report to move each image to its own cell, then reimport the report.
The Cognos Report Data Service (RDS) cannot bring report elements into a Microsoft Office document. Some combinations of text and images are beyond the scope of the target application.
To resolve this problem, evaluate the report and attempt to simplify the content requirements so that Cognos 8 Go! Office can render the report.
If the report name has a single quotation mark and the Create new worksheets for report pages option is selected, the report content is not imported.
To resolve this problem, you must rename the report without the single quotation mark.
When you refresh a prompted report using the Specified Value type, the prompt value does not display properly in the UseValue field.
Not all prompt values are affected. Some of the prompt properties appear as expected while others may look like this:
[great_outdoors_company].[Products].[Products].[Product line]->:[PC].[@MEMBER].[5~236]
In this example, the selected prompt value is "Golf Equipment" which is displayed properly in the Display Value prompt property.
In cases where this occurs, you must know that the equivalent format in the Specified Value is the value with which you want to refresh the report. In the example, [great_outdoors_company].[Products].[Products].[Product line]->:[PC].[@MEMBER].[5~236] is equivalent to Golf Equipment.
To refresh the report, we recommend that you use the Always Prompt option. That way, users can select the value from the report’s own prompt dialog box.
To view the report properties, from the Manage Data tab, click the report.
Expand the prompt properties.
In the Type box, click Always Prompt.
Refresh the report.
The report refreshes with the requested parameters.
Note: This does not affect the import of prompted reports.
If you run a report after your session has expired and then try to navigate away from the first page of the report, you encounter the following error message:
DPR-ERR-2079 Firewall Security Rejection. Your request was rejected by the security firewall. CAF rejection details are available in the log. Please contact your administrator.
To resolve this problem, after an expired session, you must log on again.
In the report list, right-click the top node item.
Click Log On.
Provide your authentication credentials as prompted and click OK.
The number of rows and columns is limited in Microsoft Excel. Expanding the current item is not possible because it would shift rows or columns beyond this worksheet limit. Microsoft Office Excel cannot shift nonblank cells off the worksheet.
Manually move items so that the row or column item can expand without reaching the limit, or move your exploration or analysis to another worksheet. Or, you can move the data to a new location and try again.