Use this troubleshooting information to help solve problems you may encounter during or after the installation of Cognos 8 for Microsoft Office, Cognos 8 Go! Office, Cognos 8 BI Analysis for Microsoft Excel®, and Report Data Service (RDS) components.
For more troubleshooting information search the Knowledge Base of the Cognos Global Customer Services Web site (http://support.cognos.com/kb-app/knowledgebase).