Example - Add a News Item Task

The Customer Fulfilment manager wants to be informed of the current preventable returns. However, he does not always check his email. He prefers to view important updates on a Web dashboard that he checks regularly.

You decide to add a news item task that updates a headline with the total value of returns that are preventable. That is, you publish the values of products returned because they are incomplete, defective, or unsatisfactory.

Steps

1. Create a folder named High Returns.

   • In Cognos Connection, click the new folder button .

   • In the Name box, type High Returns

   • Under Location, click Select My Folders.

   • Click Finish.

   The High Returns folder  appears in My Folders.

2. In Event Studio, in the I want to area, click Add a task.

3. Click Publish a news Item.

4. In the Headline box

   • Type Total Preventable Returns is

   • Drag the calculation data item total_return_value_calc to the end of the text you just typed.

5. Under Link to, choose what you want to link to:

   • Click Select an entry.

   • Click Public Folders, and click Go Sales (query).

   • Click Event Studio Samples

   • Click Customer Contact and click OK.

6. Under News list location, click Select a location, go to the High Returns folder in which the news item will be published and click OK.

7. Under Run this news item for the events, review the event status that will cause the news item to be published.

8. From the File menu, click Save.

When the agent performs the news item task, it publishes the news item to the My Headlines folder.

The description text appears when you set your Cognos Connection preferences to use the details view. The screen tip appears when you pause your pointer over the icon for the entry in the news list location.

The next step in the creating an agent tutorial is to schedule an agent.