The topics in this section document problems you may encounter when running reports.
When running a report with options, you cannot select multiple formats when the delivery option is to view the report.
Before selecting multiple formats on the Run with advanced options page, you must first change the Delivery option to Save the report, print it, or send an email.
Links in Cognos Connection will not work if your browser is not properly configured. Consequently, you cannot perform operations such as running a report or starting Report Studio. For all Web browsers, cookies and JavaScript must be enabled.
For more information, see your browser help.
For Internet Explorer only, the following must be enabled:
Run ActiveX controls and plug-ins
Script ActiveX controls marked safe for scripting
Active scripting
Cognos does not provide or download ActiveX controls as part of Cognos 8. Report Studio uses the native Internet Explorer XML support, which is an integral component of the browser. Because Microsoft implements XML using ActiveX, you must enable ActiveX support for Report Studio.
In Internet Explorer, from the Tools menu, click Internet Options.
On the Security tab, click Custom Level.
In the Security Settings dialog box, scroll to the Activex controls and plug-ins settings and enable Run Activex controls and plug-ins and Script Activex controls marked safe for scripting.
Scroll to the Scripting settings and enable Active scripting.
Click OK.
You schedule reports that previously ran successfully, but now fail. The following error message appears:
CAM.AAA Error authenticating user
This may happen because a user changed a password. Cognos 8 uses a copy of the user ID and password to run the scheduled report.
The solution is for the user to renew their credentials.
Ask the user who scheduled the report to log on to Cognos Connection.
In Cognos Connection, click the my area button and click My Preferences.
On the Personal tab, scroll to the Credentials section.
Click Renew the credentials.
Note that this does not apply to users from a Cognos Series 7 namespace.
A scheduled report may fail, or an administrator may cancel it.
To view the run history and status of a report you scheduled and to view detailed information about why a scheduled report failed, do the following:
In Cognos Connection, click the my area button, and click My Activities and Schedules, Schedules.
Click the arrow next to the item to view the Actions menu, and then click View run history.
The View run history page appears.
To view the run history details, in the Actions column, click the view run history details button.
Images that appear in reports rendered as HTML are missing in reports rendered as PDF. The embedded GIF, JPG, and BMP images do not appear. Only the borders of the missing images appear.
If you use Microsoft Internet Information Services (IIS), go to the properties sheet of the Web site and ensure that the Enable the HTTP Keep Alives option is selected.
Ensure that the virtual directory where the images are stored has anonymous access enabled. Open IIS and open the properties sheet for the virtual directory for your images. Select the Anonymous Access check box.